Pathetic service

I have been on chat with Nondumiso, Zodwa and Musa regarding tracking of my sim card. The last 2 told me that Nondumiso would call me with feedback. I asked Musa why can't he give me this feedback so he called me and blindly transferred me to Anda who put me on hold for 17 minutes. When she returned she directed me to the app to get a tracking number which was not there.

Can someone tell me where my sim card is or refund me my money?