Pathetic service and service providers

Good evening,

I trust you are well.

Please may someone kindly assist? I have been trying to get this claim resolved for the last few days and it has honestly been one of the worst experiences ever.

When I reported the loss and submitted all required information, I said I will get my own quotations and use my own service providers. This was due to the experience I had on Monday with Digicall and their service provider. This will be dealt with on a separate email and separate claim number.

When I spoke to Digicall I made it clear that I want another service provider on the previous claim, as their service provider was too busy to assist me in getting water on my property. I had to pay R 5000.00 to get water for my animals and family on Monday. Mario, please be so kind to share the many recordings where I requested it numerous times. Please also provide the recordings where I stated I will be using my own service providers. If you have a listen at the initial logging of the claim with Nedbank you will also hear this and what I said about the so called top performing service provider Digicall appointed. Yet the report too ages to be sent and I still don’t know if it was submitted as no one is in contact with me. A report where they did not even go into my house to look at my cameras? Very strange. I do not want these contractors to set foot on my property. They are not welcome.

Loss Limit was appointed to handle this claim. Please kindly see attached screen shot. I have submitted all my supporting documents (Images and quotes) as per your request.

I have not received a single call from Digicall, Nedbanlk Claims Consultants or the so called contractor appointed by Digicall. The only company that had the decency to contact me was loss limit. Loss Limit thank you for this. Great service I must say.

I now come to you begging please get this resolved. My service providers will be on site on Monday to start the repairs as this is now compromising my safety and the well being of my animals and family.

Regards, Nico Oberholzer