Pathetic Service and ******* from Nedbank

I app**** for a Credit Card 2 weeks ago. Ever since I have done the application online its been a hassle. I was told last week that I would have the card like that previous Friday but to date still nothing. I have to call them everytime for an update and everyone gives a different story. Tomorrow is Friday again and still nothing. I called them today just after 17pm and was told that I should of had the card already only to find out that it has never been dispatched. They always promise to call back but no one calls. This card is already showing on my Credit bureau which is a concern. I also had to pay extra for the card to be expedited which was on Tuesday morning promising that it would reach me by Friday. This is a total lie when the card has not even been dispatched so I am paying extra for nothing, total *******. They want to be promote their online services but it pathetic. I have dealt with other banks before and had thing courier and everything was done within 3 days nothing more so where does 2 weeks fit in?