Pathetic service and no concern for customer security issues

I called Nedbank on Tuesday 25/6 to report a possible account breach. After being passed from one department to the next and after using all my airtime with over an hour and a half of inefficiency and unanswered calls, I was promised ***** dept would get back to me. I called again on Wednesday and asked for a manager. Over an hour went by as they tried to figure out who was responsible. I was told the account would be blocked until ***** dept investigated and called me back that afternoon. Of course no feedback. I called again Friday and was told the account had not been blocked at all, and that ***** Dept would get back to me. It is now the end of the month and I need to pay accounts. Surprise the account is blocked. Terrible service, exorbitant fees, uncompetitive interest rates and lacklustre market performance are all ignored while Nedbank tries to launch a poorly tested buggy app. This is not a company I can trust with my money. I will be closing my account tomorrow and will suggest my friends, family and any consumer with even a modicum of business sense do the same.