Pathetic service and lack of communication

App**** for a credit card a week ago, i have had to call into the call center on numerous occasions to inquire about my application. I have laid a complaint about the lack of communication but nothing has come from that. After calling in yet again yesterday to make an inquiry about the application, i was told that it was approved and someone will call me shortly as to when i will receive it. No one has contacted me! is it really that hard to just communicate with your clients??? This is extremely disappointing service and from what i can see i am not the only one having this issue which makes it even worse!