Pathetic Service and lack of accountability

I just moved my portfolio to Nedbank and during the transition process, I was told that I have Accounts that I owe at Nedbank. Pay U account which I specifically asked the bank to close it when i moved to FNB in 2012 and they chose not to close it now it has accumulated interest which they want me to pay and I won't pay for something that am not responsible for. I sent an email to Elaine who said she will investigate and advise accordingly to date I haven’t heard anything.

Secondly, apparently there was a loan which was in arrears and I acknowledged it and arranged to settle it. I spoke to Koliswa on the 15th June 2022, she gave me the banking details and the amount to pay. She said after 3 days the payment will be updated and they will send me the paid up letter. I paid this account but now Nedbank claims that they never received my money. What's worse is that I paid from my Nedbank account. When am trying to follow up people are taking me from pillar to post and everyone refuse to take accountability. Now as it is, no one knows what happened to my payment of R5150 and I find it very irresponsible for the bank to conduct such service.