Pathetic service and *********** staffing at Nedbank

Phoned nedbank call center and global division to enquire about a payment to be made to an international bank account. This was after checking the on the money app and phoning the bank. The last resort was to go to the bank so I went to Nedbank Bluff. The service was questionable. At the enquiries counter, the lady was unsure of what I was referring to so she had to ask someone. Then she was unsure of the forms to be printed, the sections that needed to be completed, after an hour at Nedbank Bluff, the lady then wanted additional information that I did not have. The form was completed with all information that was required. Then I was informed that the bank does not handle Foreign payments. All of this after an hour that was wasted at the bank. I spoke to nedbank call centre, the global division, gone to a bank and still staff are clueless as to what the process is and the document to be completed. This is ongoing for more than a month. Customer service is pathetic. A simple thing that needs to be completed yet no one knows any thing.