Pathetic service and an even worse attitude

First, a ********** transaction took place on my account - they clearly do not have the right tech in place! Second they made this my problem and told me to wait 6 weeks for an invesigation to be done. Third, they stopped my card and said a new one would take up to 7 working days to arrive. One month later and still no new card! This is pathetic Nedbank. I will take all my business elsewehere.