Pathetic service AGAIN!

Again again again.i must say that Ned bank call centers need some reshuffling.its already a week and i still dont have the paid up letter.5-6 agents with different stories. Mr Mphuthi,it takes 3-5 working days for the letter to be sent to you,the account has to be closed and once that is done then we can issue the paid up letter.6 days later,Mr Mphuthi the account has not been closed and it takes 3-10 working days before we can send the paid up letter.this is all from debt review department.Next call was the cheque account department : okay Mr Mphuthi ,the accounts are closed by the branches all over south Africa so you need to choose one closer to you and g there and ask them to close the account.back to debt review gain : we are aware of your frustration please call us at 12pm 06.06.2019.call made until it got cut off and none of the agents have that urge to even call the client back.

Now i ask again,whats the point of having a service contact centre if there is no service?if i were the owner or gm of Nedbank id fire everyone and re-evaluate the business processes.IT IS utterly DISGUSTING AND PATHETIC.i just spent R100 calling your call centers just for a piece of paper stating the account is paid up.REALLY??????