Pathetic Service!!!

My home insurance is through Nedbank. Discovered no hot water late December and called for assistance. I was contacted by Digicall Assessing Solutions who told me FOGI plumbing was assigned to do the repairs. Plumber says nothing wrong, get an electrician. Electrician says nothing wrong get a plumber. Digicall want nothing more to do with me. FOGI want nothing more to do with me and NEDBANK - I say no more!!!!!! If youre home is insured through Nedbank, change fast.