PATHETIC SERVICE

My mum was collecting her bank card at the Greenstone branch. We waited for more than 20 mins before she was helped. And they only started trying to help when we asked for the manager, and we were told that there's a floor manager. There was a lady ahead of us to collect as Well and she said that she had been sitting/waiting for almost 30 mins!!! Nedbank really??? For card collection??? And the screen that shows which tickets are being helped said that the card/collections said that the waiting period is 32 mins?!?! SERIOUSLY!?!? FOR CARD COLLECTION?!?!?! THAT'S RIDICULOUS!!!!