Pathetic service

Pathetic service from call center. My husband was at an ATM at KemptonGate withdrawing cash and the machine gave a technical error message. He tried another one right next to it and it gave a limit error. He then gets an sms saying R1900 has been withdrawn. He then calls the number at the back of his card as he still had the card with him and they do not cancel the card, ask silly questions only to be transferred to another consultant who was not so helpful either and was transferred again only after the third transfer that someone actually asks relevant questions. Lots more money could have been taken out of the account. Card not cancelled , account not put on hold. WTH? Why is Nedbank hiring *********** people. Now we are out R1900 which we expect the bank to pay back. We have been with the bank over 20 years and our house is financed through you and he is one of the most loyal customer, and he refuses to switch. Now he he is definetly considering to switch banks after this service. We request he be called and this be sorted and make things happen as Nedbank, as your slogan says.