Pathetic Service

I lodged an insurance claim with Nedbank almost 6 weeks go when it become know via the news that ones insurance on a personal loan should cover for loss of income all documents were sent i called in a few times to the contact center which by the way no agent could provide you with proper feedback and you get transferred from one agent to the next and if the line cuts ...please dont count on a call back from the last agent you spoke to. I called back today to follow up because i have had no feedback from the insurance department only to find out the case is closed and sent back to collections as they dont have documents yet ive sent the email with everything a few times called to find out if the email is received confirmation given. Its absolutely pathetic the kind of service that I as a client of Nedbank has received. I understand that as a country we are facing a hard time and common sense would be that now especially you look after your clients...they closed my claim off no contact stating that they haven't received documents the process now has to start all over again...Upset and disappointment is an understatement...Clearly customer service does not exist ...or that they will try and assist quick to give you holiday payments but none can actually do the job they are required too.