Pathetic service

On 06-06-2022 I had opened a fixed deposit investment on my banking app and in error I had put it in for 36 months. I went to the Nedbank Windermere branch and spoke to a lady named Anisha, of whom did not even let me into the branch but turned me away saying there was nothing that can be done. I then went home and called the Nedbank call centre as I do know that with the consumer protection act, we do have a cooling off period should we do something in error. I called the call centre at 15:37 on *** and spoke to an agent who assured me that the funds can be taken out and the charge will be reversed as the transaction was done on the same day. She told me to go back to the Windermere branch and see the team leader there(Anisha) because she had spoken to her already. I then go into the Windermere branch only to get sent back home because the team leader Anisha says there is nothing that can be done. She was rather rude and said she can't help. I then called the call centre to find out why a 60-year-old lady needs to run around for a simple task of having my funds reversed. I was told I would get feedback and it is now the 20th of June and no reply or any communication has been given to me. The manager from Nedbank made contact with me and I told her her my story. To this day I have not heard from her /Windermere branch (Chantelle). Paula from Kingsmead branch also contacted me and I also told her my story and also never heard back from her. I also requested the telephone recording which I have not received to date.

I then go to Standard Bank and FNB who I am not clients of, but they were willing to assist and told me that they have a 14-day cooling off period. How come this is not the case with Nedbank? The service I received can be described in no other words but "pathetic".

I now ask myself is Nedbank so over consumed with customers that they don't need any more. If so, I can close off my 30-year account as well refer everyone that I know to a bank that values each customer who will give us the service required. I am shocked at how Nedbank treats their customers and expect me to run around for my own money.