Pathetic service

After facing retrenchment. I informed Nedbank that I would need a payment holiday for my personal loan, I app**** online and was approved. While having submitted a claim under credit life, I was not debited for a month or two (not entirely sure) Today, I get debited, I call the call center and I am advised that I have documents outstanding, documents that I sent through weeks ago. I experienced the same nonsense with MFC. Social media managers are useless, consultants are useless. I have been with this bank for over ten years and every day you give me a reason to change banks. The insensitivity of it all infuriates me. We're going through a global pandemic that has left a lot of us in financial dire straits and Nedbank doesn't care. Not a single **** given