Pathetic service

Nedbank deserve no star, I called their call centre to be assisted with early release, because there is a funeral at home this weekend, I was told to go to the branch as they couldn’t assist me on the phone, I went to Carnival mall, the receptionist told me they need proof of why I need money, I explained, she told me to go to the manager for assistance because he is the one who will need to authorize the transaction, waited for 30 minutes more or less, eventually I got to the consultant, the consultant told me they cannot help me because I opened the account myself on the app, I mean yes I opened the account myself on the app because banks are using electronic banking these days but that doesn’t mean that the app is a different bank on its own, it’s belong to Nedbank, the is no option of early release on the app, it’s like the app created itself and came to me and ask me to deposit money, couldn’t get help, called the call centre again asking why I was given wrong information because now I have wasted time without assistance I spoke to Moses Baloyi who told me the same thing they told me in the branch after he referred the matter several times with his colleagues, and he called Lorrain which I believe she is his manager, she told me a different thing that the transaction can be done but I will be charged a service fee, which I don’t have a problem with, the time was 13:15 for the call we spoke until 14:00 without any solution, she promised to contact a branch and then come back to me in few minutes, even now I haven’t got the call, Nedbank bankers don’t put themselves in my shoes, I told them I need money for a funeral, now I have to borrow money from people while I have money in the bank, if no ones call to assist me unfortunately I will have to close all my investment account and my salary account, my salary only went 3times in Nedbank but already I had 3 stupid different queries with this bank, and the main reason I opened my account online is that I didn’t want to deal with their staff members because every time they giving me pathetic service,