Pathetic service

Iv been holding for over two hours at the nedbank branch.iv spoken to a couple of nedbank consultant who have terminated the call.currently im speaking to kgomotso Madiboho and she is making excuses on why i cannot speak to the team leader.then lauren mokotji comes to the line and says due to no response im terminating the call while i can hear her clearly and im sure she could also hear me.then she terminated the call and failed to call me while they have my number.