Pathetic Service

Today I went to the NEDBANK BRANCH at The Junction Mall in Philip Western Cape, reason been my profile was locked. firstly I waited three hours on the queue to get in side then when I was the first by the door again I waited another one and half hour as the stuff has been taking in their friends without letting them queue on the line as everybody else, the worse part is that the security(G4S) confirmed that people working at the mall do not queue they just go right in.

Finally I went inside they now tried to solve my matter, they gave me temporary pin confirmation to go by SSK machine accompanied by one of the stuff and still the machine did not accept the pin saying the profile is still locked. We went back and forth doing the same thing over and over but still nothing.

I am very disappointed that they couldn't resolve my issue while the email and call Center said the matter could only be resolve by the branch, the Philip stuff was very useless as they were clueless on how to resolve this as I ended up going home with nothing also the call center were useless as well because they only keep on annoying by telling me to visit another branch , worse I was on the branch by that time.