PATHETIC SERVICE

From the day NEDBANK has left a bitter taste in my mouth. Never have I ever experienced such bad customer service in my life. This is the second time I am going to collect my card and with no success.

First time I got a bad experience and decided to give them a second chance. I should have known from day one that they are bad news Second time around they I received an SMS to collect my card, so again I took my time and went to the branch only to be told that they don't have my card....talk about wasting my time.

Today for the third time today I went to collect my card that I have been waiting for over a month going for second month.

Walked in and what the ladies are doing at the collections is to be taking their time and laughing about matters that are not business related...and this is not the first time.

Dineo is the wrong person to be sitting in frontline support assisting walk in customers. Her attitude when it comes to assisting customers is extremely poor. She serves one with the I DO NOT CARE ATTITUDE

She assisted me with that attitude, opened my profile and requested for my phone which I had left at home and made the BANKS problem mine for only being able to use one system.

I went to get my phone and she did the fingerprints and she told me that their system cannot pick up my fingerprints and they appear in RED, she also told me that I have app**** for a smart card at HOME AFFAIRS...(LIES).... again not my problem NEDBANK is the only bank that cannot pick up my fingerprints........

Did Dineo not tell me that I have to go to home affairs for a letter because there is nothing that they can do for me .......I regret the day I honestly my gave this bank the time ...The time I have lost I will never get back again... I will definitely be taking this matter to the ombudsman.