PATHETIC SERVICE !!

We are attending to the administration of a deceased estate. The surviving spouse (a lady in her late 80's) is in desperate need of the funds. We requested Nedbank to provide us with the certificates of balance on the 1st of Augusts. 2 months later and still no feedback notwithstanding numerous follow ups and auto email responses. The Surviving spouse's health is deteriorating as a result of the stress and lack of funds to obtain the necessary medical attention. The lack of service is pathetic and inexcusable