HM
Heather M

1 reviews | Active since Nov 2016

30 Nov 2016, 15:34

Pathetic Service!

<p>The Nedbank Rosebank branch has consistently porvided the most pathetic service! I've been to the branch no less than three times and the requirements to close my cheque account changes every single time!!!! The queue manager agrees that the service is shocking and the banker (Lesego Nyathi) merely says that Nedbank does not operate like other banks - this is clearly a proven fact as they need a copy of my payslip and ID to close my account!!!! Please can the bank address these horrific inconsistencies? The branch manager (Kharishna Haripesad) hides behind a screen and refuses to explain the process.</p>

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Replies (1)
Nedbank
Nedbank's reply01 Dec 2016, 09:07
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team