Pathetic service

<p>8 weeks ago I app**** for an advance on my existing bond. Travelled 60 km to the nearest branch (Hartswater) the consultant informed me that it would take approx 1 week to process. After 2weeks I contacted the branch. Still bussy working on the approval. A week later, contacted the manager (Madrie) whom do not call back, the consultant phones and inform me that my house must be valuated. Well, lets get it done !. A valuer phones me to make an appointment for the Tuesday 08h00. She only arrives at 10h35. Another week goes by, no one calls back to inform me of progress being made. So I phoned the Kimberley offices to complain. Spoke to Gizelle. She escaleted the problem to the regional mngr. Have not heard from either of them. Then I phoned Nedbank Customer service and laid an official complaint. Told the lady the whole story again. She wil esculate the complaint. Waited another week, hear nothing from anyone. Out of the blue I receive a call from Madrie. She wants to inform me that the bank needs a Engineers Cert & a water leak certificate. I asked her what Engineers certificate is required ?. She can not answer me. But she would find out and let me know. Another week has gone by, still heard nothing.</p>