MW
Megan W

1 reviews | Active since Mar 2013

10 Jun 2016, 09:07

Pathetic Service

<p>Dear Nedbank,</p> <p> </p> <p>You inconvenience me and I need to do follow up calls with you, when I spoke to the manager Rex, there was nothing on the system and he had to investigate what is going on. No compensation offered only the R50.00 takealot voucher that is due to me that will expire in 2 days time!!!!!!</p> <p> </p> <p>Is this how you make things happen? I waited 3 weeks for feedback and if I didn't called in today, then I would've still be waiting for feedback. When asked why does it expire in 2 days, I was advised that is the only voucher they could get, which means you only made effort today.</p> <p> </p> <p>My question to you is, how are you going to restore my faith in you again?????</p> <p> </p>

0
Replies (2)
Nedbank
Nedbank's reply10 Jun 2016, 09:24
Official

Dear Megan,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

MW
Megan W's update13 Jun 2016, 11:41
Reviewer Update

Your HP team is more effective than your FB team.