Pathetic service

Nedbank insurance is pathetic!! I have been with Nedbank insurance since 2022 when I got my car, in 2023 I had my annual increase which was okay as it was still within my budget . Then on the 11th of October 2024 I received an email telling me I will have an annual increase in December looking at the new premium I knew it was going to be a stretch in my budget considering the fact that I’ve never had a claim ever since, I made a call to try and negotiate the new premium. A lady answered and told me I can not do a premium review in October as the new premium will be in December, so my premium will still be the same until the premium of 25 December so she advised me to call back on the 01 of December to review the new premium I asked her if the November premium would still be the old one she confirmed yes only on December it will be increased. On 25th of November Nedbank didn’t devout my account as they supposed to then on the 01/12 I receive and email that my debit order bounced and they will debit double next month. To my surprise the amount that bounced is actually a new premium that I was advised it will only be in December! And that’s the reason it bounce because they tried to debit more than they should. On the 3rd of October I called Nedbank wanting to understand what’s going on another lady did answer and advised me that she can see I made a call on the 11 of October and she will escalate the matter to the lady who assisted me, she said she will ask the lady to call me back. The whole day I’ve been waiting for the call no one called(how pathetic) today I decided to call them, oh a gentleman answered if I say he was rude I would be trying to make the situation look better. He didn’t want to listen to what I was saying, I explained to him the matter he quickly said he will transfer me to complain department without me finishing wat I was saying to him he just transferred me and it just kept ringing. Sad thing in this matter is despite the fact that I’ve always trusted Nedbank they always have a way of disappointing me, last year my money disappeared in Nedbank account (50k) up until today nothing is resolved I still gave them a chance and not cancel my car insurance but now I don’t know what to think of this service I’ve been getting and I think it’s time to cancel any thing that connects me with Nedbank to say I’m disappointed it’s an understatement 😞