Pathetic Service

I am writing this so angry and totally disgusted by the lack of sympathy and inflexibility that Nedbank offers. I went to the bank today to reverse some iMali transactions because I was ****med. Most of the people ****med just like me used eWallet for FNB and they recovered their money because the person had not collected all the money. I am utterly angry because my bank did not sympathize enough and let alone I was just told that the transactions will be automatically reversed in 9 days should the person not collect the money. Why not block the transaction should the money have not been collected then! What is the purpose of paying my monthly fees. Basically what I got is give time for the ******* to take the money and that's it. Am totally dissatisfied by the lack of flexibility and not being proactive and the lack of urgency in dealing with such scenarios. Extremely angry