PATHETIC SERVICE

We app**** for a study loan 2 weeks ago and guess what??? We submitted all the documents to the bank and they've lost one of the most important documents for the application and blame us for not submitting all the docs. Now how would they be able to submit the application without all the necessary docs???? We waiting 2 weeks now for an answer other banks takes 3 days. We reported the matter on hello peter more that 5 days ago. Now once a week we get a call from Durban Nedbank and ask us how is the progress?? Wow they the only one that must make progress.They didn't even bother to investigate what is happening or try and ask us to supply the docs directly to someone that knows what they doing. Due to all of this we are taking our business and personal account somewhere else. Why should someone in Durban contact us if we here in Gauteng!!! The whole Nedbank system is rotten.. They contact us tell us we can resubmit the lost document but there is no guarantee they we will get it and imagine how long that is going 2 take. We app**** for a certain amount and stipulated it clearly on the application and they cant read at all... how pathetic. But now we know why the branch is always empty