Hellopeter
Share Your Experience
TH
Taznah H

1 reviews | Active since Aug 2012

30 Jul 2019, 09:59

pathetic service

I made a application for a further loan on my bond on the 22 July 2019 on your digital channel with Reference ***, the very next day i received an approval letter stating that they will grant the amount requested subject to evaluation of property. Yesterday the 29 July 2019 the assessor came out to do the evaluation and this morning i received a decline because of credit behavior, i call in and i am told that that is not the reason for the decline but that my property is already funded at its max value and they cannot lend me more. firstly when i made the application , Nedbank did an satellite view of this property and granted my application and now that i will like to apply for extra funds to make my property more valuable they say that i am already out of my threshold. If proper checks was done with the initial purchasing of this house and i would not have been declined because of reaching my threshold. whats is the point you offer products like further loans to improve your lifestyle in your home if i will never be granted it because of the initial stage of getting this house in the first place, i was at my max threshold. I Have been a loyal client to you and yet i need to make all this effort for this pathetic service.

0
Replies (3)
Nedbank
Nedbank's reply30 Jul 2019, 10:04
Official
Dear Christopher                                     Your concerns have been noted and a resolution manager will contact you to discuss the way forward.  
Kind regards
Client Service Support
TH
Taznah H's update02 Aug 2019, 15:18
Reviewer Update
so now they are looking for reasons to give me as to why they declining me. after get a approval letter now its my credit behavior after passed all checks upon application. they also saying that i have too much debt because i need to have 60% of my income available, how pathetic is that when all the debt that i do have comes from Nedbank. YOU HAVE LOST A CLIENT NEDBANK because of *********** staff and bad service. and why appoint a resolution manager that never calls you, has no eagerness to help. tells me that he has 21 days to help me and if i am not happy that i can go to the ombud. is this the way you value your clients????? whats a shame...
TH
Taznah H's update03 Aug 2019, 11:43
Reviewer Update
Your resolution manager Mr Nicolas says that he does not care that I am a platinum client and I pay R200 for this status at your bank. I have two vehicles, a house , personal and credit card with you guys... only when you get opted to be part of your platinum selection was I regarded as important and now that I am. I am a zero. Dont appointment people to help you sustain your clients and live out your slogan. MAKE THINGS HAPPEN, if he does not know what he is doing, has no passion for his work and makes more anger than calmness to the clients. What kind of title is resolution manager if you are not resolving the invalid declines but rather just confirming the declines that makes no sense. So many years in business yet you still haven't perfected true customer service experience.