Pathetic Service

I phoned the Nedbank Call centre today for assistance with this issue of these R90.00 dishonour fees being deducted from my account. After a lengthy identification process the operator said they would transfer me to a office that could make a decision regarding these R90.00 debits. I waited 15 minutes, on a cell phone, where the IVR said \they had a very high volume of calls please wait". Obviously many people having the same problem as i am having with this thieving bank. After my account has gone into overdraft"