Pathetic service

Good day I need urgent assistance please. I have a home loan with nedbank acc number : ***

I have now spoken to over 6 different consultants between home loans, collections, legal and debt review and still no assistance as promised. About roughly 2 weeks back I came into the Nedbank branch (Clearwater) as we wanted to service “notice of intent to sell” our property, I spoke to a consultant who advised me that he will place the notice. At that point nothing was mentioned to me about the home loan being in arrears, I even requested that he check that the payments were going through and he confirmed this, not once did he tell me about an account in arrears. Tuesday I get word that we in arrears for the past 4 months and have been handed over to legal, the consultant (Tebogo) from Legal advised that it was only loaded by legal a hour before my call to her, but she cannot send me any proof of this. Not once in all this time, were we contacted and advised of this account being in arrears, not via mail, telephone calls or email. I have even requested proof communication from Nedbank to either myself or the debt counsellor, but once again nothing has been sent to me. As stated before I’m still waiting for your legal consultant to send me the statement she promised me on Tuesday She advised me that she cannot send me anything in writing from Nedbank confirming our discussion or disclosing the amount we need to pay. I NEED SOMETHING FROM YOU GUYS ADVISING ON THIS, I CANNOT ACCEPT THAT I MUST JUST MAKE A PAYMENT FOR SOMETHING I WAS NOT ADVISED ON/ OR AWARE OF. I WOULD ALSO LIKE A COPY OF THE RECORDING THE CALLS I MADE SINCE TUESDAY AND WEDNESDAY WHEN I WAS ONCE AGAIN REFERRED TO THE CALL CENTRE WHILE ASKING FOR ASSISTANCE IN BRANCH. I WOULD ALSO LIKE A RECORDING OF THE CONVO FROM 2 WEEKS BACK, WHEN I SERVED NOTICE ON THIS BOND AS THIS IS THE ONLY PROOF OF THE CONVERSATION AND WHAT I HAVE REQUESTED. We have been making a payments every month as per the agreement while under debt review, this is an amount that we got from Nedbank homeloans. We were only removed from debt review last week. I spoke to a consultant(Ofentse) from your debt review department yesterday, she confirmed that she can see the acc was under debt review so what we paying is in line with what the required payment was. She agreed to sending me this info, and yet still today I sit here waiting. I have even send a complaint to your complaints team, received an email stating that I will get feedback within 24 hours ….. guess what it's now way over 24 hours and still no reply My suggestion would be for your Home Loan department to speak to your Debt review department and sort this matter out so I can make arrangements to part with Nedbank once and for all. I need a detailed communication from Nedbank on what is going on the account as well as what needs to actually be paid. Right now 2 days later after begging and pleading for something from you I have had to resort to this, please can someone contact me so we can sort this as I refuse to call the call centre again.