PATHETIC SERVICE

We app**** for a study loan at the Nedbank Lifestyle Centre.We waited 30min for a consultant to help and still nothing and no other person came and ask if they could help.Only 1 consultant helping customers other one late for work that's always the case. Always wondered why the bank is so empty at first thought it is very convenient but big mistake bad service.We then decided to approach the manager as we only had to hand in an study loan application after 30min. He first said we must wait for a consultant to help and we said it is only an application surely he can help. He took the application from us then. Yesterday we got a call from Tsipa Lifestyle branch saying that they need more documentation. He had to figure out that the account is with Nedbank so need for bank statements then as we explained to him and we don't even work for Nedbank.We forward the other document asap because as we running out of time for the study loan but Nedbank takes forever. Now today more docs outstanding how do you explain that???? They don't know what is going on and you cannot follow up no contact no only email for study loans. How pathetic can that be.They not interested. Can anyone get back 2 us