Pathetic Service

I app**** for a credit card 2 months ago. I was advised that it was approved and told someone would be in touch to deliver it.

Despite numerous long calls to your call centre I still have not received the card

I have now received a statement for the card for the month.

This is utter ridiculousness if I have to pay for a service I don't even have.

Your services are totally pathetic and you expect customers to sit on the line for hours waiting to address an issue.