IG
Ivonne G

1 reviews | Active since Apr 2014

30 Apr 2019, 11:04

PATHETIC SERVICE

I logged a claim with Nedbank over 2 months ago as we had serious floods here and my wooden floor were damaged.

It took your company over a month to send out an assessor to come and have a look at the damage to my floors,

I followed up today to find out that my claim has been rejected because this is 'old damage'

YOUR company took over a month to come and asses the damage, your company wasted time not me.

I have been a client for from 2006 and this is my 1st claim and this is the service that you provide or rather lack of service!!!!

I WANT MY PREMIUMS REFUNDED and i want to cancel my policy so that i can fix the damage to my property myself

0
Replies (1)
Nedbank
Nedbank's reply30 Apr 2019, 11:21
Official
Dear Ivonne 
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support