PATHETIC SERVICE

Good Day,

On the 14th of December 2018, I accidentally deposited money into an incorrect Standard bank account (****38931) for an amount of R1 700. On the 18th of December, I filled in a recall form and sent it back to Nedbank on the same day and receive a confirmation email that they have received my recall form and are busy processing it my request.

Today is the 7th of January 2019 and no feedback from Nedbank. I have tried calling the customer service center and I have received no help at all. All they keep telling me is that this matter has been escalated and I should receive feedback before the end of business but I have never received any feedback till date.

I have a case number 1999**** but I still have to explain myself to every consultant every time I call and they all tell me I need to log another call, Which I refuse to because I have waited 7 days and all I want is feedback. I feel like I'm getting nowhere, what's worse is that I will be paying R342 for this pathetic service whether my funds were recalled successfully or unsuccessfully. What service will I be paying for exactly???

furthermore, I have been provided with the recall team contact details, on ********** /6287( number always engaged) ********** but no one ever bothered to answer the phone or respond to my emails.

This is absolutely frustrating I need this matter resolved as you have promised 5 to 7 working days to respond to my recall