Pathetic service

On the 21st August I called the call centre and requested a replacement card for the Greenbacks shopper card. The agent decided to order a replacement credit card and charged me R114 for it. The card was delivered at Clearwater Mall branch on the 27th August . I spoke to Julia and advised that I don’t need a credit card as my card was active. She then tore the card and advised that the matter would be escalated and the charges reversed. I called her a week later and she advised she was escalating to the manager and would contact me as soon as she has a response. To date I am still waiting for feedback. Unaware that my card was reported ****** I decided to use the card on the 19TH November 2018 and unfortunately the transaction did not go through as the card was a “Hot card”. Upon calling the call centre I spoke to Innocent who was not listening to what I was telling him but rather playing a broken record over things I already knew. He literally wasted my time and airtime. I then requested for a manager and he again made me wait. I put the call on hold for 30seconds (as I needed to take an urgent call)and when I got back to the call he hung up. He had no decency to call back or tell a manager to call me back.

A few minutes later I received a call from ***** and risk verifying the transactions on the account but the agent did not even verify the account holder details to verify the true account holder.

I have an inactive card, I was charged for a card that was cut by one of your consultants at the branch. To date I have not received any feedback or correspondence. Is this the type of service one should expect from Nedbank in future? I truly wonder?