Pathetic Service

Called on friday at 13/07 at 1pm to report ***** on my card and spoke to Gugu M who only cancelled my card and did not refer me to ***** division. She said I will get a callback or email within 5 days. She was also very unempathetic on the call as I was stressed and not very well educated on the processes. I had to call back and direct myself to the ***** dept for assistance. Very poor service once again from Nedbank.