Pathetic service

On the 30th of October 2017, I registered a claim with Nedbank insurance. On the 2nd and 7th of November , contractors came out to asses the damage and submit prices. On the 20th of November, I had to phone Nedbank, as I had not received any feedback. On the 29th of November I phoned, again to follow up, as I had not heard anything from Nedbank. On the 4th Of December, I once again had to phone, as Nedbank dit not have the professionalism nor the courtesy to keep me updated, nor was there anything done to resolve the problem . On the 12th of December I lodged a complaint with Nedbank's complaints department. There policy is to resolve issues within 20 working days...I only received a call 2 weeks ago, to apologise for the delay, but nothing has been done to resolve the problem. In the meantime, Nedbank has received payments monthly on time and they even sent a letter to notify me of a premium increase!!!! It seems that Nedbank Insurance's personnel are not willing to assist!