PATHETIC SERVICE

I got a call from Nedbank call Centre last month I was told I have to upgrade my credit card , I told the call center agent that credit card should be delivered in Hyde park Nedbank today I went to the bank in Hyde park I was told that my cards are in Carlton Centre the consultant at the bank told me I have to reapply and for the cards and the is a certain fee that I need to pay . I spoke to the team leader at the bank she said there is nothing that she can do, the bank will charge me for the new cards, I have asked her to call the call center and they must listening to the voice recordings , she said she cant help me Whos problem is that since the call center agent didn't capture correct branch information , NOW I AM BEING TOLD THAT I MUST REAPPLY AND PAY A CERTAIN FEE , THATS NONSENSE