Pathetic Service

I had done an online loan application and had to go to the branch to drop off documents, so I decided to change the repayment term and Melanie said I had to login online and do it cause she can’t assist me, I then asked if I will be able to print the documents and she said yes, so I did that at the branch. I had been rushing for time and the loan was urgent. After completing the application online I went back to her and asked if she could print the documents and she said I’m sorry I can’t help you, after me running around trying to get this sorted and after advising that she could help me but then said no. How is this customer service?? I had left the bank without doing the application. This is not the first time she did this. Prior to this she had switched me off on the phone. If you don’t like doing your job why make other people feel miserable. Thanks a lot Nedbank I prefer doing business with a bank that will help me not turn me away!