Pathetic service

Good day,

I would like to inform you of the pathetic service received from your Promenade branch in Mitchell's Plain, I am so upset I CAN **** BULLETS!!!!!

I went in to the branch today to change my surname from my ****en to married, the unhappy consultant asked for my ****en ID, marriage certificate and current ID with new surname. I thought it was strange to ask for a ****en ID and marriage certificate, any way I passed it to him. He then asked for proof of address and I gave him my proof of address and guess what?! He require a proof of address with my married surname, I told him I don't have and he said sorry he need it. I told him, the proof of address has my ****en surname on which you can see is then same address he told me no there is a lot of changes that needs to be done on the system, therefore I must have a proof of address with my married surname on.

I nicely told him again with a frustrating smile on my face I don't have and asked what's going to happen now, all he said was "I don't know" and shrugged his shoulders. NEDBANK YOUR CONSULATANT TOLD ME I DON'T KNOW WHEN I ASKED HIM FOR HELP, IS THAT HOW YOU "MAKE THINGS HAPPEN" TO YOUR CLIENTS???????????? He asked after a while when he saw the look of disgust on my face if I stay with my husband and I said yes, he told me I need to bring my husband with to the branch with his proof of address, Now Nedbank, please explain the below:

1. Why did he need my ****en ID when I presented my marriage certificate and married ID? 2. Why do I need proof of address with my new married surname to change my surname? 3. Why would you accept my husband's proof of address and not mine? Am I not the account holder? Is my ****en surname not on my marriage certificate, my ****en ID and on my account I have with you? I am the same person you know, check my ID!!! 4. What am I going to do now? My husband does not own any accounts which means, he don't have any letter addressed to him! 5. What is all the changes that needs to be done on the system that the consultant referred to?

YOU WILL NOT UNDERSTAND HOW UPSET I AM!!!!!!! YOU WASTED R20.00 OF MY TAXI FARE FOR YOUR UNHELPFUL AND PATHETIC SERVICE AAAAAAAAARRRRRRRRRRGGGGGGGGGHHHHHHHH.