PATHETIC SERVICE!

My card was swallowed by a machine in Grassy Park. When we inspected the machine further we found that there was nothing behind the machine, just an empty room and a pile of cards lying on the other side. When I approached the center manager he informed me that the bank was aware of the problem but refused to allow him to display an 'out of order' sign. If Nedbank is aware of this, that is PATHETIC service! I called the call center but nobody could help me, nor has anyone responded to my emails! Now I need to spend money that I can barely afford to replace my card that was lost due to their negligence! This shows the lack of regard the bank has for their clients, the could not be bothered at all if my account fell victim to ATM *****. I will never ever make use of this bank again and will make sure to tell everyone I know about my TERRIBLE EXPERIENCE!