Pathetic service!!!!

I opened a Savvy Plus account online on the 21st of JULY. I called every week to enquire on the status of the account only to be sent from pillar to post by *********** contact centre staff. On the 17th of August, almost a MONTH after I opened the account, I received a call from someone asking me about my account, to which I rep**** that I don't even have a card. She then told me that I can go to the Vincent branch and collect my card which I did. When I got to the branch I was told that the card is still with the distributing vendor, the response I had been getting for the passed 3 weeks. After throwing hissy fits, I eventually received my card on the 19th August. I then went to a branch on the 20th August and was told the account status is UNKNOWN. The person helping me at the Oxford Street branch said the status will change in a day or two since my FICA docs were taken by a courier. This morning I called and was told the account status is STILL unknown. I've been an FNB customer for more than 6 years and I wanted to switch to Nedbank. Now tell me, WHY should I still switch when I've been met with such INCOMPETENCE since day ONE??????