Pathetic Service

I contacted your call centre to get a settlement amount. The lady gave me a settlement amount on my credit card of R11700.00. Ref number N485664. i asked her to send me a settlement amount via email.She said she could not do it as it needs to go through collections.... This is pathetic service....i am going to settle this amount and i wont do buisness with you people again.... Please just send me a settlement amount on a letter head with the amount and i am done with you.....FNB does not have this pathetic service