PATHETIC SERVICE!!!

I made an enquiry regarding my investment that I have with Nedbank. A team leader advised me that I could come to the branch and my request will be done. I went to the branch on the 09/07/2015 and I was told that it was not possible. I have the recording of the conversation with the team leader. I called the branch to speak to the manager Mpho at 15:00 on the 09/07/2015. I was told he will call me back. He never did. I called after an hour and the lady says he was still busy he will call me back before 5pm. I called at 16:55 there was no answer. I then called this morning at 08:05 and I was told by the same lady he's not available and she does not know why he didn't call me back yesterday. He will call me back today at 08:20 he never called. I called at 08:55 and Mariam says he's not available in an extremely rude way and that the call keeps routing to her so she doesn't know how to assist me. I am a loyal Nedbank client, however I will be taking MY money elsewhere!!!!!