Pathetic service

Hi, I have an investment account with nedbank. On a monthly basis money goes into this account from my check account. For the first time I wanted to draw cash from my investment. I was told that this takes 1 day fr the cash to be deposited into my cheque. I walked in Northgate nedbank branch on Saturday and it took up to 4 cashiers to look for the fault as one of your consultants could not complete the transaction. A lady with eyebrows drawn on very thick struggled for over an hour to do my transaction. Her PC picked up an error message and instead of sorting out the problem or calling for help, she tries to reboot her PC. SHE CLEARLY HAD NO SYSTEM TRAINING. This was very disappointing and made me miss my FNB account very badly. As I was storming out after having so many tellers guess what the problem can be on my account, I stopped at Sarah's desk. She immediately picked up that there was a hold on my investment account and tried to help me. 4 tellers couldn't pick up the fault that this one lady picked up instantly. NEDBANK YOU ARE LOSING YOUR TOUCH. YOUR POEPLE MAKE YOU LOOK BAD. I need that error removed from my account and the money paid into my check!!