Pathetic Service

On Friday 29th May I put in a request to change my business banking password. Over two weeks have passed and I still do not have any service from the bank and this has caused my company direct damages since I have been unable to attend to payments while I wait for the next obstructive move to be dished out by the bank. The list of reasons why the bank cannot attend to my simple request is astounding and if it weren't so seriously damaging to my business it would be comic!<br> I have escalated the matter to head office and although the person I spoke to was very empathetic their has still been no service. Our personal banker is nowhere to be found apart from the annual trip to our offices to let us know that the cost of this incompetence goes up every year there is little value having her.<br> I have requested via phone and in writing that a Director of the bank contact me to hear just how badly customers are being treated but sadly, although not unexpected, this has simply been ignored!