pathetic service

I have had the worst experience with this bank. From the point where I app**** for my credit card Things went downhill. No service whatsoever, I was the one continuously calling to find out about feedback or track card delivery, no sms no email nothing from Nedbank.

After getting the card, then boom I cannot access it on the app because nedbank cannot link it! I cannot count the number of times I visited Cavendish branch for assistance and called the call center. Why allow people from other banks to take out your credit card if we need a Nedbank main account in order to access our accounts on the app? Does not make sense. Do not get me started on the FACT that I called Nedbank to request a settlement balance so I can leave this bank on Monday and transferred the money same day(Monday 02-03-2020).

Now I call back this morning(05/03/2020) thinking we are done and no more drama only to be told that there is a balance of R77.60. Why did the consultant not advise me the correct figure on Monday already. Does a client service consultant not know that they must transfer to credit card consultant so that the client can get the correct assistance? This is so annoying I cannot be spending my life on a call to Nedbank!!

I have transferred the required R77.60 now. Please ensure you send me a closure letter without me having to call you. Honestly reached my limit with your incompetence now.