Pathetic Service

On 28/05/2015 money was deposited into my account from Old Mutual . On 29/05/2015 a lady from Nedbank Kanyamazane called to ask if I knew about the deposit and what it was for . I explained what it was for . She asked if I knew about the Investments Nedbank offers I told her I do have an investment account, I will transfer the money into the investment account after I have made the urgent payments that I needed the money for . <br> on 29/05/2015 when I logged on to internet banking my account was R0.00 . I called Nedbank but no one was able to tell me what is going as they would only be able to tell me the following day on 30/05/2015 . I also called the Kanyamazane branch but was told they cant give me information about my account.On 30/05/2015 I contacted Nedbank again and spoke to a lady who told me that she is aware of what has happened but she would not be able to escalate my complaint on that day as the department that deals with the issue would only be available on 01/06/2015 . She promised to call me with me more information . she has not called . When I called Nedbank I spoke to a lady called Musa who also said she wont be able to help me I should call the Kanyamazane branch