Pathetic Service

Nedbank has been deducting an unauthorized amount of money from my account for home owners insurance & it took months to get it cancelled. When we finally got the policy cancelled I asked the consultant regarding the refund, he informed it will be paid onto the bond, which I was not aware of, and we can expect the refund by Monday 18/05 that passed. I requested for the refund to be returned to our personal account and not the bond. He requested that I send an email with the request and banking details(as stated in the attached email sent). One would think money is returned to the account it was taken from...Further how do I query a refund if I can't even get the policy cancelled!<br> <br> The bottom line here, Nedbank has inconvenienced us long enough by adding Insurance that was not requested. We have been struggling a couple of months where we would phone, get promised that we will receive docs to complete, and then nothing is ever received. Finally end of April we got a response after having to go to the complaints department. The complaint is already on 15 working days excluding all other unsuccessful attempts. So you are telling me, Nedbank takes a full 20 days to resolve their custo