PATHETIC SERVICE

Im writing this review on behalf of my brother on the 27 of june he transferred money from his ned bank account to his wife's Capitec account She has been unable to draw that money since When we spoke to capitec we were informed that nedbank had advised them to put the funds on hold After numerous calls and visits to both banks they are still unable to assist us in any way

Is this fair treatment to customers where a bank gets to with hold peoples hard earned money for no reason for more then 3 weeks now Is this the service we are paying for