Pathetic service

<p>I made an arrangement with the recovery department, which I intend to keep, unfortunately the service I have received from Sthebile and Phumla, was up hauling, Sthebile disconnected the line while we were still talking just because I did not want to confirm my info, which I have a right to. Then Phumla decided that she knows my situation better than I know it and was talking over me. The fact that I am in the department does not give them a right to treat me like I don't matter and to paint me with the same brush like the other customers she has spoken to. Kindly listen to the calls I had today and train your consultants to treat your customers as individuals.</p> <p> </p> <p>I don't think I will ever recommend this bank to any one else and word of mouth travels faster believe me I know. </p> <p> </p> <p>I will be waiting for Phumla's leader to contact me in the mean time because she promised I will be getting a call.</p>